OPERATIONS PROFESSIONAL — SYSTEMS & AUTOMATION
20+ years of operations experience, turned into the systems that make businesses run better.
I design, build and secure the systems that keep operations running for small and medium businesses in Venezuela and abroad.
Capabilities
Web Development
React applications and business websites deployed on Vercel — built for speed, security and real operational needs.
Business Automation
Self-hosted n8n workflows connecting CRMs, databases and messaging — reducing manual work without monthly SaaS fees.
Custom Admin Systems
Inventory, savings-fund and order-management systems on React + Firebase, with role-based access and audit trails.
Security Audits
Seven-module audits of web projects: headers, input validation, Firebase rules, credentials, logging and monitoring.
Background
"I'm not a generic profile. I bridge the gap between business operations and technical execution."
I started at Procter & Gamble supervising warehouses, then moved through teaching, high-volume retail and corporate fast-food management. Each stage taught me something different about how operations actually work under real pressure. Today I combine that operational judgment with modern tools: Claude Code, n8n, Power BI, React, Firebase. Since 2005 I have built and delivered web systems, automations and technical services under R.G Smart Technology, serving clients in Venezuela and Argentina. I work remotely by choice, not necessity.
Key Verticals
- Operations Management
- Retail Systems
- Business Automation
Certifications
Experience
Founder & Lead Engineer
Web systems, business automation, security audits and IT services. Six systems currently in production for clients in Venezuela and Argentina.
Operations & Sales Coordinator
+20% operational efficiency and −15% costs. 100% inventory accuracy with SAP and cycle audits. Sales up 8% through data analysis and lead management.
General Manager
Customer satisfaction up 20% through staff training programs. Waste reduced 8% with FIFO/FEFO inventory optimization.
Sales Manager
Sales up 25% with local campaigns and strategic alliances. Led a team of 18 sales associates, exceeding targets by 10%.
Physics & Mathematics Teacher
Tutored 50+ students individually through final exams with personalized study plans. Academic performance up 20% with digital teaching resources. Direct precedent for onboarding and customer success work.
Earlier roles include warehouse supervision at Procter & Gamble (100% stock accuracy via SAP, 10,000+ units dispatched monthly at 98% fulfillment), floor management at Cines Unidos (customer wait times down 10%, concession sales up 8%), and retail sales leadership at EPK / Grupo Los Principitos (sales up 15%, led a team of 8, managed 500+ product inventory).
Skills
Operations & Management
Technology & Development
Marketing & Content
Selected Work
Cauchera System Pro
Problem: A tire distributor managed multi-warehouse inventory manually, with no traceability.
Solution: Custom inventory system with multi-warehouse support, full audit trail and role-based security rules.
Result: Live in production, with every stock movement traceable to user and date.
Caja San José
Problem: A community savings fund tracked members, contributions and loans on paper and spreadsheets.
Solution: Web-based management system with secured member records and Firestore security rules verified in production.
Result: Deployed and in daily use, with administration now fully online.
Offset Los Hermanos
Problem: A print shop needed online presence and a way to coordinate local deliveries.
Solution: Business website with serverless functions and delivery integration via Yummy Rides, secured with hardened HTTP headers.
Result: In production, with orders and deliveries coordinated directly from the site.
Belén — Argentina
Problem: An Argentine entrepreneur needed a professional website with a membership offering.
Solution: Website with membership and content sections, designed and delivered 100% remotely.
Result: Live in production, an international engagement coordinated entirely at a distance.
Let's build
something robust.
OPEN TO ROLES
- Virtual / Executive Assistant
- Operations & Logistics Management
- Customer Success / Onboarding
- Web Application Development
- Marketing & CRM